"In FY 16-17, the IT Department began moving in a strategic direction with an emphasis on becoming more public facing. As a department, we are committed to supporting and providing the technology and systems that run the day-to-day operations of the City."Jane Nickles, CIOInformation Technology Department
Network Services Metrics
Project/Change Management Metrics
Service Desk Metrics
The Service Desk has been averaging around 20% of Total Calls being for Account Lockouts and around %10 of Total Calls being for Password Resets. Beginning in May of 2018, we began contacting customers that had not enrolled in our password self service reset program. In the past 3 months, we have reduced these figures by around 53% for account lockouts 33% for password resets with trends continuing downwards.